Current Position:Home > Service > FAQsFAQs

Customer Frequently Asked Questions

Release time:2012/9/5

How is the quality?
What is lead time ?
What should I do if the goods received are damaged?
How to track your order during shipment?
What certificates do you have?
Can your battery be customized ?
What is the main market for Yunergy Battery?
How is the warranty?
Can I get some samples for testing?
Does Yunergy Battery design its products?

1. Can I have a price list?
Please send an email to for quotation.

2. How is the quality?
All of the materials are purchased from reliable suppliers. Battery our factory produce in an strict quality control rules. Good Quality Win Good Price!

3. Is your price competitive?
One of our missions is to make battery affordable to the general public. Based on our market research, we have about 10% price advantage over other suppliers on the same quality level.

4. How is the warranty?
We offer 1 years warranty for all of our batteries,such as polymer battery, cylindrial battery. 

5. Can I get some samples for testing?
Sure, we always suggest our customer to try samples and check the quality and performance themselves. But due the sample availability, we do not suggest the customer to try many samples with many models at one time. And kindly note that sample and shipping cost will be charged..

6. What is lead time ?
Usually we ship orders in 2-3 weeks. But it will take a little longer if with heavy burden of production task. It also takes more time with customized products.

7. How to track your order during shipment? 
For small order shipped by international courier (UPS/DHL/FedEx/EMS), Newstar will send you tracking No. after goods sent out, you can check the order status on courier's website. For Large orders shipped by sea, you can check with your shipping agent.

8. What should I do if the goods received are damaged?
All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours after your receipt of the damaged merchandise.

9. Can I cancel my order?
Customer satisfaction is important to all of us at Yunergy Battery Co., Limited. We will ship your merchandise as quickly as possible.
If your order has not yet been shipped, we can cancel it for you. However,we shall not be able to process a cancellation once your order has been shipped.

10. What certificates do you have?
We have CE, RoHS for all of our products.

11. I want to replace the broken battery we use. Can you give us some suggestion for the suitable replacement?
We are glad to offer our support. Please write us your applications and requirements to Our professionals are ready to help.

12. Can your battery be customised?

13. Can your battery work under the voltage in my country?
Regarding this affair, we have different type battery charger for our battery, it can help us charging th battery.It can meet the voltage requirement for most of the countries worldwide. You can write to us if you have special requirements.

14. What’s your products’ MOQ?
After the sample order, the MOQ is:
Polymer Battery: 1000 pcs
Cylindrial Battery: 100 pcs
A123 System Battery: 1 pcs
E-bike Battery Pack: 20 pcs
Sanyo,LG,Samsung,Panasonic,Sony Battery: 1-6000 pcs

15. What is the main market for Yunergy Battery?
We are selling more to EU, Middle East, South America because the markets have high quality standard for Battery products. The rate stands our turnover up to 70-80%. But other new markets are increasing demand of the new LED technology. We are also optimistic about the markets for other American and Asian regions.

16. Does Yunergy Battery design its products?
Yes, we designs and assembles all the products we are selling. Our engineers have abundant knowledge of optics, electronics, mechanical and thermal management, as well as light control technology. Some of them have successful experience to design lighting products for world famous brands. Our basic principle to design internal driver and circuit is safety under EMC/UL list possibility and reliability.

17.Do You Offer OEM Or ODM?
Yes, Definitely.

  • Tel

  • +86-755-23548537